1、After the buyer has prepared required external conditions (such as water supply, power supply etc), the engineer of the company will be responsible for the installation, debugging, and startup works of the equipment, and will provide good technical support and after sales service, and carry out site training of equipment to the staffs of user, ensure that the staffs can independently and expertly operate the equipment and complete simple repair work, daily maintenance of equipment etc works.
2、The warranty period of the equipment is 1 year; the formal effective date is calculated from the date when the buyer signs the acceptance certificate of the equipment. During the warranty period, the seller is responsible for solving various problems result from the reason of the equipment itself free of charge. After the warranty period, the cost price of spare parts and certain service cost will be charged when the equipment is repaired.
3、The response time of repair is: response within 24 hours.After the failure notice sent by the buyer is received, the seller ensures to make response within 24 hours, and try for removing the fault in the shortest time as possible.
4、The seller promises that during the lifetime of the equipment, he can provide technical support work for the equipment free of charge without time limit.
Units and systems for environmental simulation ensure reliable quality and safety in research, development, production and process technology. They create an advance in knowledge and guarantee competitive advantages which means that these systems require careful testing and maintenance.

CLIMATE Environmental Technology provides after-sales services that go well beyond the measures that are required to maintain operational reliability. The major target of our service team is:

The extensive support of our customers in after-sales service!
Whether from the service centre, online or directly by local service centres - the CLIMATE motto is "The customer always comes first!"

For enquiries regarding after-sales service, please contact your relevant representative!